Citizen Charter

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Citizen Charter

S.No	Service Provided	Necessary process and documents	Price	Time	Concerned Department/Person	Authorized Contact Representative
1	Buying an Insurance Policy	Application Form Personal medical information report (If necessary) Agents Report Copy of Citizenship (in case of child: birth certificate) Income statements (If necessary) Photos of Insured and Proposer ( As per Necessity)	Based on Sum insured, risk calculation and plans/policies of the Company.	One working day (In case of availability of necessary documents)	Authorized agents of the Company & Branch Managers.	1st Authorized Branch Managers 2nd Authorized Concerned Department Head 3rd Authorized COO 4th Authorized Deputy CEO 5th Authorized CEO
2	Policy Loan against Policy bond	Application form by the insured. Original copy of the insurance policy. Due premium should be cleared. Original copy of Citizenship of the insured.		One working day (In case of availability of necessary documents)	Customer Service Department.	1st Authorized Branch Managers 2nd Authorized Concerned Department Head 3rd Authorized COO 4th Authorized Deputy CEO 5th Authorized CEO
3	Claim Payment	In case of death of the policy holder. Application Form Original copy of citizenship of the beneficiary Death Certificate Relationship verification. Medical certificate authorized by the hospital Original copy of the policy In case of death during accident. Verified Police Report Post Mortem Report Claim Settlement in case of survival Application Form. Original copy of the policy. Receipt of the last paid premium. Original copy of Citizenship of the insured.		One working day (In case of availability of necessary documents)	Claim Department	1st Authorized Branch Managers 2nd Authorized Concerned Department Head 3rd Authorized COO 4th Authorized Deputy CEO 5th Authorized CEO
4	Agent Training	To work as an agent. Application form. Copy of Citizenship. SLC certificate or above level of educational attainment certificate along with mark sheet and character certificate.	Rs.500	Three Days.	Training Department	1st Authorized Branch Managers 2nd Authorized Concerned Department Head 3rd Authorized COO 4th Authorized Deputy CEO 5th Authorized CEO
5	Renewal of Agent License	Application Form Original copy of Agents License.	Rs.200	Within two working days.	Agency Distribution Services Department	1st Authorized Branch Managers 2nd Authorized Concerned Department Head 3rd Authorized COO 4th Authorized Deputy CEO 5th Authorized CEO
6	If the policy is lost or destroyed	In case of loss of policy Public Announcement in National Daily. (35-day notice) Policy Declaration Form.		One working day (In case of availability of necessary documents)	Customer Service Department.	1st Authorized Branch Managers 2nd Authorized Concerned Department Head 3rd Authorized COO 4th Authorized Deputy CEO 5th Authorized CEO
7	Renewal of Insurance Policy	For renewal of insurance policy of insured. Reinstatement Form (If Necessary) Medical Report (If Necessary) Questionnaire (If Necessary)	Based on Sum insured, risk calculation and plan/policies of the Company.	One working day (In case of availability of necessary documents)	Customer Service Department	1st Authorized Branch Managers 2nd Authorized Concerned Department Head 3rd Authorized COO 4th Authorized Deputy CEO 5th Authorized CEO